Kazakhstan to implement AI to analyse citizens’ requests with support from the EDB Fund for Digital Initiatives
Astana, 1 October 2025. The Eurasian Development Bank’s (EDB) Fund for Digital Initiatives, in collaboration with the Committee for Legal Statistics and Special Accounts at the Prosecutor General’s Office of Kazakhstan, has launched a project to implement artificial intelligence (AI) to process and analyse citizens’ requests submitted through e-Otinish, the state information system.
The financing agreement was signed on 16 September 2025. The project will run until the end of 2026.
Introduced in Kazakhstan in July 2021, the e-Otinish system has already become a key tool for enhancing transparency in state–citizen interactions. To date, it has processed more than 10 million requests, creating a unique dataset for applying AI to analyse and improve the effectiveness of government decisions.
The project will develop a software tool to:
- automatically categorise requests into more than 2,500 categories;
- identify potential risks and hidden trends; and
- prepare analytical forecasts based on predictive analytics techniques.
Similar solutions have already proven effective globally and are used in several countries to improve social services, combat fraud and enhance public safety.
The EDB’s support will contribute to the digital transformation of public administration in Kazakhstan and promote international best practices in big data analytics.
Additional Information:
The EDB Fund for Digital Initiatives was established in June 2020. Its objective is to assist the EDB member states in creating digital transformation tools and practices by integrating their information resources and participating in the development and financing of projects. The Fund’s flagship project is the COVID-19-Free Travel mobile app used in nine CIS countries.
The Eurasian Development Bank (EDB) is a multilateral development bank investing in Eurasia. For more than 19 years, the Bank has worked to strengthen and expand economic ties and foster comprehensive development in its member countries. By July 2025, the EDB’s cumulative portfolio comprised 319 projects with a total investment of US $19.1 billion. The portfolio consists principally of projects with an integration effect in transport infrastructure, digital systems, green energy, agriculture, manufacturing and mechanical engineering. The Bank adheres to the UN Sustainable Development Goals and ESG principles in its operations.
The EDB is implementing three mega-projects as part of its 2022–2026 Strategy: the Central Asian Water and Energy Complex, the Eurasian Transport Network and the Eurasian Agricultural Goods Distribution System.
The EDB Media Centre:
+7 (727) 244 40 44, ext. 6148 and 2160